Refund policy

RETURN CONDITIONS

Goods in a new and flawless condition can be returned for exchange or for a refund within 14 days of the date of purchase.
The articles must be accompanied by the original documents. Your legal rights remain unaffected by this.

For more information on refunds or for exchange of goods purchased in the online shop, please refer to the revocation information below.

Please make sure that all GOLDBLACK.de returns sent to our customer service department are insured for the transport.
Goldblack Premium Accessories does not accept any liability for items that have been returned during transport.
Goldblack Premium Accessories is not liable for any customs fees or other charges that may arise in the return of returned items.

All items returned outside of the return period or without original packaging or documents, as well as those already carried or
Damaged items will not be accepted and sent back to the customer and a chewing refund will not be performed.


Revocation Instruction

You can make your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or-
if the item is left to you before the deadline-also by sending back the item.
The period begins after receipt of this instruction in text form, but not before receipt of the goods by the consignee (in the case of the recurring delivery of like goods not before the receipt of the first partial delivery)
and also not before the fulfilment of our information requirements in accordance with. Art. 246 § 2 in conjunction with Section 1 (1) and (2) of the EGBGB.

In order to maintain the revocation period, the timely dispatch of the revocation or of the object is sufficient.

The revocation shall be addressed to:

  • GOLDBLACK Premium Accessories GmbH
  • -Return department-
  • Stefanstr.9
  • 51145 Cologne
  • Germany
  • service@goldblack.de


Revocation

If you cancel this contract, we will have all the payments we have received from you exclusively to the delivery costs (except for the additional costs that result from this,
that you have chosen a different kind of delivery than the most favourable standard delivery offered by us), immediately and at the latest within fourteen days from the date on which the delivery is made,
, the notice of your revocation of this contract has been received by us.

For this repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise;
In no case will you be charged charges for this repayment.

We may refuse the repayment until we have returned the goods or until you have provided the proof,
that you have sent back the goods, whichever is the earlier.

They shall have the goods immediately and in any event no later than fourteen days from the date on which:
where you inform us of the revocation of this contract, send it back to us or submit it to us.

The time limit is maintained if you send the goods before the expiry of the period of fourteen days.

They shall bear the direct costs of returning the goods.

You have to pay for any loss of value of the goods only if this loss of value is due to a condition for consideration of the condition,
The characteristics and functioning of the goods are not to be attributed to the necessary handling of them.


End of revocation instruction

For further inquiries, please contact our Customer Service.