Return process - have our DHL Express Service collect it easily and conveniently.

 
To simplify the return process, GOLDBLACK asks you within 14 days after receiving your shipment, proceed as follows:

  1. Contact the e-commerce customer service (e-mailservice@goldblack.de) with your order number to receive a return label.
  2. The prices for convenient collection from your desired address can be found in the table.
  3. GOLDBLACK will arrange a DHL Express pick-up service for your return.
  4. You will then receive an email with your return label;
  5. Please print it out and attach it to the delivery package;
  6. Put the product and all other documents in the original packaging and seal the delivery package;
  7. Hand over the entire package to the DHL Express employee at the agreed pick-up location;
  8. The DHL Express employee will pick up the package - free of charge;
  9. Sign the collection confirmation.

You bear the direct costs for the return and GOLDBLACK bears the costs for the DHL Express pick-up service. The fees incurred will be deducted from your refund amount.





Should you decide not to follow the above-mentioned return process, you must take reasonable care to ensure that the product is correctly addressed, adequately packaged and postage paid, that it reaches GOLDBLACK safely and that it is not damaged or lost during transport.
 
 
Products purchased on the website or through the e-commerce customer service should be returned to GOLDBLACK, the returns department, at the following address:

GOLDBLACK Premium Accessoires GmbH & Co.KG
- Returns department -
Stefanstr.9
51145 Cologne
Germany
service@goldblack.de

Please send back products that you do not want to keep immediately, in any case no later than fourteen (14) days after the declaration of cancellation of your order, to the GOLDBLACK Premium Accessoires GmbH & Co. Failure to comply with this rule may delay a refund to the eligible customer. If the original GOLDBLACK box or the special packaging is not returned in perfect condition, GOLDBLACK is entitled to deduct the corresponding value from the refund amount. Please do NOT return products that you have ordered via the website or via the e-commerce customer service to authorized GOLDBLACK dealers.
Please also refrain from returning products that have NOT been ordered on the website or via the e-commerce customer service to GOLDBLACK Premium Accessoires GmbH & Co.KG, department for returns.

 



Returns price information

GERMANY: € 7.95

ZONE A - EUROPE: € 11.00
(Andorra, Belgium, Bulgaria, Denmark, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Great Britain, Guernsey, Ireland, Iceland, Italy, Jersey,
Canary Islands, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Northern Ireland, Norway, Austria, Poland, Portugal,
Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Rep., Hungary, Vatican City, Cyprus (South))


ZONE B - EUROPE: € 17.00
(Ukraine, Turkey, Serbia, Russia, Montenegro, Moldova, Macedonia, Kosovo, Bosnia and Herzegovina, Belarus (Belarus), Albania)

ZONE B - AMERICA: € 17.00
(USA, Canada, Mexico)


ZONE B - ASIA: € 17.00
(Japan, Thailand, Taiwan, Sri Lanka, Singapore, India, Hong Kong, China)


ZONE C: € 20.00
(United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Australia, Brazil, Indonesia, South Korea, Oman, New Zealand, Egypt)


REST OF THE WORLD: € 22.00